Customer Service Representative
AMVC-Prairie Hills Animal Hospital
Full Time: No weekends
Purpose:
New state-of-the-art small animal practice seeking a full-time customer service representative to join our team. This person will be the “face” of the clinic as they are the first person to communicate with clients. This person will also be responsible for the daily flow of the clinic by scheduling appointments.
Responsibilities:
- Greet and assist customers in a professional, friendly manner
- Answer telephones providing excellent customer service
- Schedule appointments allowing the appropriate time for service requested
- Configure invoices and ensure proper payment for services rendered
- Check clients in and out including preparation of medical records
- Organize staff meetings and complete other managerial tasks such as ordering and billing
- Keep area clean and organized
- File paperwork
- Other duties as needed assigned by management
Qualifications:
- Strong communication and interpersonal skills
- Positive attitude and friendly disposition
- Critical thinking and problem-solving skills
- Maintain confidentiality at all times
- PC knowledge and keyboarding skills beneficial
- Animal handling experience preferred
- Previous experience in customer service preferred
Full-time Benefits:
- Wages
- Health Insurance – employee pays 20% of premium
- Dental, Vision, and Aflac – employee pays premium
- Life Insurance- $20,0000 base and AD&D policy paid by employer
- 401k
- Paid Time Off – 16 days per year
- Holiday – observe 6 throughout the year
- Clothing Allowance